Frequently Asked Questions
+Do you accept returns?
Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.
+How much is your delivery charge?
All orders over the value of £100 are delivered free of charge and delivery on orders under £100 are charged at a one-off fee of £9.99.
+What do I do if my product arrives damaged?
In the unlikely event that your product arrives in less than perfect working order please contact us immediately to arrange your replacement.
+What forms of payment do you accept?
We accept credit/debit cards, bank transfers and cheques.
+Can I pay on invoice?
Yes, please give us a call and speak to one of our friendly staff who will be more than happy to help.
+Can I supply my own artwork?
Yes, please send your artwork to firstname.lastname@example.org
+Do your displays include printed graphics?
All printed graphics are included unless stated.
+What guarantee do your products carry?
All our hardware carries a minimum of 2 years with some systems (e.g. Twist) extending to a lifetime hardware guarantee.
+What if I cannot see the product I need?
If you do not immediately see the display you require please give us a call and speak to one of our friendly staff who will be more than happy to discuss your requirements.
+What is your turnaround time?
We like to keep turnaround down to 2-3 working days from approval of artwork on all products requiring graphics (e.g. banner stands and pop-ups) and 1-2 working days for ‘off the shelf’ products (e.g. poster frames and light boxes)
+Can I get it sooner?
We offer an Express Service on the majority of our products. please call for details.